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    publié le 21/07/2010

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    Operations Management: managing quality

    Document de 13 pages au format WORD

    RÉSUMÉ

    Nowadays, Operations Management takes a wide place in the whole world. Concerning the Operations managers, they are creating and producing products every day in order to allows the well-being of the society. They have several challenges in their day-to-day existence. At least, five fundamentals areas are covered by Operations Management: Human Resources, supply chain, manufacturing and production, environmental factors and distribution networks. The Operations Management enlarges upon many operations, like design of goods and services, quality, statistical process control...

    AUTRES

    After explaining briefly what Operations Management is, I will focus on an operation: the quality, going by the case of the quality at the Ritz-Carlton Company, in order to see what place has this operation in the companies (...)

    Table of contents:

    Introduction

    I) What is Operations Management?

    A. Defining Operations Management
    B. The importance of Operations Management nowadays
    C. The different operations

    II) What means managing quality?

    A. Defining quality and explaining the international quality standards
    B. Total Quality Management (TQM)
    C. The tools of TQM

    III) The case of The Ritz-Carlton Company

    A. A few words about the company
    B. The culture of quality at the Ritz-Carlton Company

    Conclusion
    Sources

    13

    Docs en anglais publié le 21/07/2010

    9,00 €

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