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Docs en anglais
publié le 21/07/2010
Document de 13 pages au format WORDTweeter
Nowadays, Operations Management takes a wide place in the whole world. Concerning the Operations managers, they are creating and producing products every day in order to allows the well-being of the society. They have several challenges in their day-to-day existence. At least, five fundamentals areas are covered by Operations Management: Human Resources, supply chain, manufacturing and production, environmental factors and distribution networks. The Operations Management enlarges upon many operations, like design of goods and services, quality, statistical process control...
After explaining briefly what Operations Management is, I will focus on an operation: the quality, going by the case of the quality at the Ritz-Carlton Company, in order to see what place has this operation in the companies (...)
Table of contents:
I) What is Operations Management?
A. Defining Operations Management
B. The importance of Operations Management nowadays
C. The different operations
II) What means managing quality?
A. Defining quality and explaining the international quality standards
B. Total Quality Management (TQM)
C. The tools of TQM
III) The case of The Ritz-Carlton Company
A. A few words about the company
B. The culture of quality at the Ritz-Carlton Company
Docs en anglais publié le 21/07/2010
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