Exercices sur la lettre commerciale en anglais (business letter)

Anglais | 2.5 pages | 16-06-2009 | Format : | Note : Non noté |

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Résumé

Exercices d'anglais portant sur la lettre commerciale (business letter) : complaining and apologizing.

Extrait:

The following telephone conversation took place on 13th august 2007 between Steven Jean, Purchasing Manager of KEA, an Italian importer of computers, and Jennifer Connor, Sales Manager of ABC, a British firm supplying computers.

- Italian importer: Steven Jean, KEA S.R.L, via roman, 123, 16542 Chiavari, Liguria, Italy
- British firm: Jennifer Connor, ABC Ltd, King Road, Staffordshire, United Kingdom.

Exercise 1: Complaining

Imagine that instead of telephoning, Steven Jean wrote a letter of complaint to Jennifer Connor. As he was away on a business trip he asked you to write his letter for him and send it immediately.

Exercise 2: Apologizing

Jennifer Connor writes to Steven Jean to apologize for the problems. Using the information in the telephone conversation, Jennifer explains the cause of the problem and the action she proposes to take to put maters right (...)

Sommaire:

I) Sujet
II) Mr Jean's letter of complaint
III) Ms Connor's letter of apology

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