Résumé
Marketing study asked by the International Student Office of a Canadian University. Its goal is to understand the expectations and appreciations of many exchange students regarding the performance of this office.
Simplified outline:
Introduction
I) Statement of research objectives
II) Research methodology
A. Research design
B. Data collection method
C. Sampling
D. Problems encountered
III) Findings
A. General level of satisfaction
B. Do exchange students use the services that are placed are their disposal ?
C. New programs/services that could increase the satisfaction of the exchange students
IV) Summary and conclusion about analysis
V) Marketing recommendations
VI) Methodological limitations
Appendix